IRD Consultancy presents
The Luxury Clienteling Workshop Series 2026
Certified, full-day workshops in Milan, Rome, and Paris designed for retail leaders ready to strengthen client relationships, increase repeat business, and turn their stores into true luxury destinations.
Luxury retail is under pressure. Footfall is falling, consumer expectations are shifting, and store teams need sharper, more effective ways to engage the next generation of luxury clients. These workshops are hands-on, practical, and built for immediate application on the shop floor.
Workshop Speakers
This workshop is led by a combination of commercial expertise and luxury experience excellence.
Said Chaarawi
COO & Head of Training | IRD Consultancy
COO and Head of Training at IRD Consultancy with over 18 years of experience in luxury retail across London, the Middle East and Europe.
Said has delivered training and consulting for leading luxury brands and department stores.
Laura Windsor
Specialist in Luxury Etiquette
A recognised authority in luxury etiquette and high-end hospitality, with experience training teams in some of the most prestigious environments, including the iconic London department store, Harrods.
What Attendees Will Gain
Clienteling Skills
Actionable tools to immediately elevate their team's clienteling skills.
Tax-free
Methods to leverage Tax-free Service to international customers in-store.
Consumer Insights
Insights into modern luxury consumer behaviour and how to build lasting loyalty.
Clienteling Success
Techniques to measure and track clienteling success.
Client Journeys
Tools for designing personalised client journeys.
Certification
Official certification recognising mastery of next-generation luxury retail
Reserve Your Spot Now
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From 750 British pounds
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From 750 British pounds
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From 750 British pounds